Privacy Policy

EB Insulation LLC ("we", "us" or "our") is an insulation contractor serving homeowners in Northern California. This Privacy Policy explains what personal information we collect through this website, how we use it, who we share it with, and the choices you have.

It covers this website and the inquiries you send us through it. It does not cover any separate written agreement we may enter into with you for work at your property, or any third-party website we link to.

If you would rather not use the contact form, you are always welcome to call or email us instead, using the details in the last section of this page.

Information you give us

The contact form on this site asks for your name, your email address and the ZIP code of the property, and optionally for your phone number, the service you are interested in, and a description of what you are noticing at home. You choose what to write in the message field, so please do not include information you would not want sent by email.

If you call or email us instead, we receive whatever you choose to tell us in that call or message.

Information collected automatically

When you submit the form, your IP address is processed for two purposes: it is sent to Cloudflare as part of the anti-spam check described below, and it is included in the notification email we receive, so that abuse of the form can be identified. It is also held briefly in the server memory to limit how many submissions can be sent from one connection in a short period. It is not written to any database on this site.

As with any website, the hosting provider that serves these pages keeps standard server logs (for example IP address, request time, page requested, browser and device type) for operation, security and troubleshooting.

Website measurement, if you agree to it

If you turn on Analytics cookies, this site loads Google Analytics 4 and Microsoft Clarity. Until you do, neither is present on the page and neither collects anything.

Once enabled, they receive technical and usage information: the pages you open, the page that referred you, your approximate location derived from your IP address, your browser, device type and screen size, and how you interact with a page — clicks, scrolling, and the few actions we count deliberately, such as tapping the phone number or successfully sending an estimate request. Microsoft Clarity additionally reconstructs the session as a playback and as heatmaps.

The contact form is masked in those recordings, so what you type into it is not captured. We do not send your name, email address, phone number, ZIP code or message to either provider, and we do not ask either of them to identify you. Full detail, including how to turn this back off, is in the Cookie Policy.

What we do not collect

This website does not create accounts, does not take payments, and does not ask for Social Security numbers, financial account details, government identification or health information. It loads no advertising, remarketing or ad-personalization tool, and it does not track you across other websites. See the Cookie Policy for the full picture on cookies and tracking technologies.

We use the information described above to:

• Respond to your request and answer your questions.
• Schedule and carry out an assessment of the attic, crawl space or other area you are asking about, and prepare an estimate.
• Follow up with you by phone, text message or email about that request.
• Provide the services you engage us for, and communicate about work in progress.
• Protect the site and the form against spam, abuse and automated submissions.
• Understand how the website is used, so we can fix what is confusing and improve it — but only if you have turned on Analytics cookies.
• Keep ordinary business records, and meet legal or tax obligations.

We do not use your information for automated decision-making, and we do not sell it. A project inquiry alone does not add you to any marketing list.

By submitting the contact form and checking the consent box, you agree that EB Insulation LLC may contact you by phone, text message (SMS) and/or email about your project inquiry. Message and data rates may apply, and message frequency may vary. Consent to receive these communications is not a condition of purchasing any service, and you can always reach us by calling or emailing us directly instead.

You may opt out of text messages at any time by replying STOP to any message you receive from us. You may opt out of marketing email by using the unsubscribe link, by replying "unsubscribe", or by contacting us using the details at the end of this page. We may still need to contact you about work that is already scheduled or in progress.

This site sets no advertising cookies and runs no remarketing tool. Without your consent, the only third-party technologies that run in your browser are the anti-spam check on the contact form and the service-area map, which loads its imagery from a third-party tile provider once you scroll to it.

If you turn on Analytics cookies, two measurement tools are added: Google Analytics 4 and Microsoft Clarity, the second of which produces heatmaps and session recordings. Both set cookies. Both are described in the Cookie Policy, which is the authoritative list.

The consent banner and preferences panel, reachable from "Cookie Preferences" in the footer of every page, are what control this. Non-essential scripts are not loaded until the matching category is switched on, and switching it back off stops them again. Rejecting non-essential cookies does not affect any part of the site you can use.

Do Not Track and browser signals

Some browsers offer a "Do Not Track" (DNT) signal or a similar privacy preference. Industry standards for responding to those signals have not been finalized, and this website does not automatically respond to them at this time. You can control the non-essential tools on this site through the cookie banner or the "Cookie Preferences" link in the footer, and you can control cookies generally through your browser settings, as described in the Cookie Policy.

We do not sell, rent or trade your personal information, and we do not share it with third parties for their own marketing. We share it only in these situations:

• Service providers. The companies that make this website work receive limited information in the course of doing so. They are listed below.
• Legal requirements. We may disclose information if required by law, subpoena or other legal process, or where we believe disclosure is necessary to protect our rights, your safety or the safety of others.
• Business transfers. If the business is sold or reorganized, customer records may be transferred as part of that transaction, subject to this policy.

Service providers used by this site

• Cloudflare (Turnstile). The contact form runs an anti-spam check before it can be submitted. Cloudflare receives your IP address and technical signals from your browser in order to confirm that the submission is not automated.
• Resend. Delivers the notification email the form produces. The contents of your submission pass through this provider on the way to our inbox.
• Our email provider. Receives and stores those notification emails.
• Hosting provider. Serves the website and keeps the server logs described above.
• Map tile provider. The service-area map loads its imagery from OpenStreetMap once it comes into view, which means that provider receives your IP address and the tile requests your browser makes. Nothing is requested from it until you scroll to the map.
• Google (Google Analytics 4). Only if you have turned on Analytics cookies. Google receives the usage and technical information described above and processes it under its own privacy practices to produce our website reports. The code that runs on this site does not intentionally enable Google advertising features, Google Signals, ad personalization, or a link to an advertising account. Some of those are administrative settings inside the Google Analytics 4 property dashboard rather than something the website's code controls, so this statement describes what the code does, not an audit of every setting in that dashboard.
• Microsoft (Clarity). Only if you have turned on Analytics cookies. Microsoft receives the interaction data used to build the heatmaps and session playbacks described above, and processes it under its own privacy practices.

Each of these providers processes information under its own privacy practices. We ask them to handle it only as needed to provide their service to us.

If applicable, California residents may have certain privacy rights under California law, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). Even where these laws may not formally apply to a business of our size, we will make reasonable efforts to respond to verified privacy requests regarding access, correction or deletion of personal information.

These rights may include:

• The right to know what categories of personal information we have collected about you, where it came from, why we collected it, and who we shared it with.
• The right to delete personal information we hold about you, subject to records we are required or permitted to keep.
• The right to correct inaccurate personal information.
• The right to opt out of sale or sharing. We do not sell your personal information for money, and we do not use this website’s measurement tools for cross-context behavioral advertising: no advertising or remarketing tool is loaded here, and the website’s code does not intentionally enable advertising features on the analytics tools it uses. The measurement tools themselves are optional and are controlled by you, through the cookie banner or the "Cookie Preferences" link in the footer of every page. If advertising or remarketing tools are ever activated on this site, their use will be subject to your cookie preferences, an updated version of this policy, and an appropriate opt-out mechanism.
• The right to non-discrimination for exercising any of the above. We will not deny you service, charge you a different price or provide a different quality of service because you made a privacy request.

To make a request, contact us using the details at the end of this page. We may need to verify your identity, or your authority to act on someone else's behalf, before we can act on it, and we will aim to respond within a reasonable timeframe.

Form submissions exist as email in our inbox. We keep them for as long as we need them to answer your request, to carry out any work that follows from it, and for our ordinary business and tax records. In general that is no longer than three years after our last contact with you, unless a longer period is required by law or by an agreement between us.

Server logs kept by our hosting provider are retained for that provider's standard operational period. Website measurement data, when you have consented to it, is held by Google and by Microsoft on their own systems and for the periods their services apply; we do not hold a separate copy of it and cannot state a retention period on their behalf. You may ask us to delete information we hold about you, as described in the California privacy rights section above.

We take reasonable administrative and technical measures to protect the information this site handles. The site is served over an encrypted connection, the contact form is protected by an anti-spam check and by rate limiting, and submissions are not written to a database: they are delivered as email, and nothing about them is stored on the web server.

No method of transmission over the internet and no method of electronic storage is completely secure, so we cannot guarantee absolute security. Please do not send sensitive personal information, such as financial account details or identification numbers, through the contact form.

This website is intended for homeowners and other adults, and is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

This site may link to websites we do not operate, and the service-area map displays imagery from a third party. We are not responsible for the content, privacy practices or security of those sites and services. Their own policies apply when you visit them, and we encourage you to read them.

We may update this Privacy Policy as the website or our practices change. When we do, we revise the "Last updated" date shown at the top of this page. Material changes to how we handle personal information will be published here before they take effect on the site. Please review this page from time to time.

For any question about this policy, or to make a privacy request, contact us:

• EB Insulation LLC
• Email: ebinsulationllc@gmail.com
• Phone: +1 (510) 586-2569
• Website: ebinsulationservices.com
• Service area: Serving communities from Santa Rosa and Sacramento through the greater Bay Area to San Jose.